Vellops is operated by MS ECOM LLC ("we", "us"). This policy explains what information we collect through our website — including the AI chat on this site — and through the service we run for our business customers (a custom AI chatbot installed on the customer's own website, with lead alerts and follow-ups by email), and how we use it.
We do not sell your personal information — including chat logs — and we never use conversation records to market anyone else's business to you. We share information only with the technology providers that help us deliver the service — for example, our hosting provider, the AI provider that generates chat replies, and our email provider for message delivery — and only as needed to operate the service.
When a business puts our chatbot on its website, the conversations you have with that business's assistant are that business's records: the business owns them, sees every conversation, and can export them at any time. We process and store them only to run the service for that business. We never sell them, and we never use them to advertise to you.
Sender. Emails about the service are sent by MS ECOM LLC, doing business as Vellops.
When you receive email. If you are a website visitor: a booking confirmation or a follow-up only when you provided your email in the chat or a form and asked to be contacted. If you are a business customer: lead alerts, conversation summaries, and the Monday report for your own chatbot's conversations.
Opt out. You can stop follow-up and marketing emails at any time by replying and asking us to stop, or by emailing mitchell@msecomllc.com. Business customers can cancel the service itself by reply.
Sender. Text messages in this program are sent by Mitchell Stempowski, an individual sole proprietor, from his business line, +1 (586) 203-9434.
The program. When you call +1 (586) 203-9434 and your call goes unanswered, you receive a voicemail greeting and then a single text-back offering help. If you text the number, Mitchell Stempowski replies personally to follow up on your own request — answering your questions and helping you book a job or appointment. A conversation continues only if you reply.
Mobile information we collect. If you call or text the number, we collect your mobile phone number, the content of your text messages, and any name or details you choose to share in them, so we can respond to you and help with the request you contacted us about.
No sharing for marketing. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Opt out and help. Reply STOP at any time to opt out and stop receiving text messages. Reply HELP for help, or email mitchell@msecomllc.com.
Website chat logs from vellops.com are kept for up to 12 months so we can follow up on conversations and improve the assistant, then deleted. Customer conversation records are kept while the business's account is active and for 30 days after cancellation (so the business can export them), then deleted — except records we must keep for legal or accounting purposes. Contact-form and email records are kept only as long as needed to operate the service and handle follow-ups.
You can ask us at any time what information we hold about you, or ask us to delete it, by emailing mitchell@msecomllc.com. We take reasonable measures to protect the information we hold, but no system is perfectly secure.
Questions about this policy: mitchell@msecomllc.com.
← Back to vellops.com