Answered straight. This is why website visitors who can't get an answer quietly become someone else's customers — and how a chatbot on your site fixes it.
Your site gets found. Then a visitor wants a price, a detail, a "do you do this?" — and there's nobody there to answer. They don't write it down for later. They leave.
They go back to the search results and pick the next business. A website visit is a moment of intent — someone actively looking for what you sell. When the question in that moment goes unanswered, the visit is gone, along with the job attached to it. A chatbot answers in that moment, while they're still on your site.
Do your own math: your website visitors per month × the share who'd start a conversation if someone answered × your average job value × your close rate. For most local businesses, one extra booked customer a month covers the entire cost of Vellops — everything after that is work you were already losing.
They can — almost none do. Forms ask visitors to do the work: compose a message, wait hours or days for a reply, hope it didn't land in spam. A chat conversation answers instantly, asks the follow-up questions for them, and captures their name, email and request while they're still interested.
That's exactly when your chatbot earns its keep. People research plumbers, dentists, roofers and restaurants at night and on weekends. Your chatbot answers day and night — and the lead is waiting in your email inbox in the morning, already qualified, sometimes already booked.
It's not a pop-up with three canned answers. It's a trained member of your team, living on your website.
Anything it's trained on from your business: services and products, pricing guidance, hours, service area, policies, booking steps, and your FAQs. It's built from your website and the details you give us — and it only answers from those approved facts. If a visitor asks something outside them, it captures their details and emails them to you instead of guessing.
Yes — both, in the same conversation. Customer service: hours, policies, "what should I expect?", everyday support questions. Sales: qualifying what the visitor needs, explaining the right service, giving pricing guidance, handling the usual objections, and guiding them to book or buy. That's the job description it works from.
On Standard and Premium, the chatbot books appointments straight into your calendar and emails the customer a confirmation. On Starter, it captures the lead — name, email, what they need, when they want — and emails it to you to confirm. Either way, no lead waits in a chat window: you get an email for every one.
You approve the answers before anything goes live. Every conversation is saved, lead alerts and summaries land in your email, and your Monday report shows three numbers — chats handled, leads captured, booked — drawn from your real conversations.
Skepticism is healthy. Here's what the system actually is, and what it isn't.
It writes like a helpful member of your team — short, direct, accurate. You approve the business facts, tone, and responses before go-live, and your reports show you every conversation. If a visitor ever asks, it answers honestly: it's your business's AI assistant.
Staffed live chat costs thousands a month, covers business hours, and still misses the 2am visitor. Vellops runs $397–$597/month depending on plan, and works day and night, knows your services and pricing, captures every lead, and books onto your calendar. And there's nothing to manage — no rota, no sick days, no training curve.
It happens rarely, and it's why we test every scenario before go-live: pricing questions, booking requests, tricky questions, spam. You approve the copy, the chatbot works only from your approved facts, captures anything it can't handle and emails it to you, and we review conversations monthly to keep improving it.
No. Vellops is a website product: the chatbot lives in the chat on your website, and everything else runs by email — lead alerts and reports to you, confirmations and follow-ups to customers who've given an email. There's no calling or messaging of anyone's phone involved.
No. We install the chatbot on the website you already have and handle the whole setup. Your visitors see a chat window; you see leads in your inbox.
Simple on purpose. You approve the wording — that's your whole job.
Tell us about your business: services, service area, hours, pricing, FAQs. Approve the chatbot answers we draft for you. We handle the training, the install on your website, the testing, and the go-live. Most owners spend under an hour total.
About 7 days from when you give us your business details — most of that is training and testing your chatbot properly before a real visitor sees it.
Three plans: $397/month Starter, $497/month Standard (the one we recommend), $597/month Premium — and no setup fee. No contract; cancel by reply. You can even start free: a 14-day live trial on your own website, no card. The ROI question answers itself: one extra booked customer a month can pay for it — and most local websites lose far more than one customer a month to unanswered questions.
Then we refund you. If the first 30 days book nothing, we refund every charge for that period — proactively, before you ask. Every plan also carries a 60-day performance guarantee: if we don't deliver the customer conversations promised in your written summary, we work free until we do, and month 2 is refunded. We never guarantee closed jobs or revenue — no honest service can.
We build your chatbot and install it live on your own website, free for 14 days — no card, nothing charged. It answers your real visitors and books real appointments. If it books nothing in the 14 days, we remove it and you owe nothing. Like it? Pick a plan and it just keeps running. Everything it captures — leads and conversation records — stays yours either way.
No. There is no setup fee, activation fee, or onboarding fee — building, configuration, testing, and go-live are included in your subscription. Your first charge is your first month.
Cancel by reply — just reply to any email from us. Your chatbot keeps running until the end of your paid period, and everything stays yours: your conversation records and your lead lists — exportable any day, and for 30 days after you cancel. No cancellation fees, no hard feelings.
Send your details and our AI will reply by email with how your chatbot would work on your website — and what it's likely to capture. No pressure, no pitch deck.